Enterprise-grade support, when you need it the most.
From onboarding to mission-critical issue resolution, our team partners with you to ensure seamless adoption, reliable performance, and long-term success with our platform.
99.9%
Uptime guarantee, ensuring our platform is always available
90%
High priority issues resolved within 4 hours
75
Net Promoter Score and a 4.8/5 customer satisfaction score
At FounderNest, we understand that enterprises require more than just a product, they need a strategic partner that can provide reliable, continuous, and expert support.
Dedicated account management.
Each enterprise client is paired with a dedicated account manager to oversee your needs, provide tailored solutions, and ensure seamless service.
Proactive support.
We don’t just react to issues, instead we anticipate potential challenges and provide proactive solutions to keep your operations running smoothly.
Custom solutions.
We understand that every enterprise is unique. Our team will work closely with you to develop tailored strategies and solutions that best align with your goals.
Reliability, SLAs, and track record.
75 NPS
At FounderNest, customer satisfaction is our top priority. Our Net Promoter Score (NPS) reflects this commitment. With a consistently high NPS score from our enterprise clients, we’re proud to have earned their trust and continued partnership. We actively listen to our clients’ feedback to continuously improve our support and service offerings.
Our support packages.
Standard support.
Perfect for small to mid-sized teams, the Standard Support package offers the essential tools and assistance needed to keep your operations running smoothly.
Key Features:
9 AM - 5 PM (business hours) email and chat support
Access to our extensive knowledge base and community forum
Regular product updates and release notes
General inquiries
Premium support.
For businesses that require quicker responses and additional expertise, the Premium Support package provides enhanced support with priority access to our team.
Key Features:
24/7 email and chat support
Dedicated support agent for faster resolution
Access to beta features and early product releases
Regular check-ins to ensure you’re getting the most out of FounderNest
Enterprise support.
Our most comprehensive offering, the Enterprise Support package is built for large-scale operations that need personalized, hands-on support.
Key Features:
24/7 priority phone, email, and chat support
On-site support and strategic consulting
Advanced monitoring and alerts
Quarterly business reviews and custom training programs
Access to roadmap discussions
What's new in FounderNest?
Stay ahead of the curve with the latest product updates from Foundernest. We’re constantly working to improve our offerings and introduce new features to better serve your enterprise needs.
“As a tool, FounderNest is extremely efficient for us. It meets all our core needs in terms of scouting and identifying potential vendors.”
Marina Lutzenberger
Senior Project Manager of Corporate Strategy & Digitalization, Fraport AG
Frequently asked questions:
-
How do I choose the right support package for my business?
We recommend starting with the support package that best fits your team’s size and the level of engagement you need. If you need regular, hands-on assistance, the Premium or Enterprise Support packages are great choices. You can always upgrade or downgrade as your business evolves.
-
Is there a minimum contract for support packages?
Our support packages are flexible and can be tailored to your business needs. Typically, we require a one-year commitment for Premium and Enterprise packages, but we also offer short-term options for trial periods.
-
What happens if I need urgent assistance outside of support hours?
If you’re on our Premium or Enterprise Support package, you’ll have access to 24/7 support. Our Standard package is limited to business hours, but we’ll ensure your inquiries are addressed promptly.
-
How do I contact support?
You can reach our support team via email, live chat, or phone (depending on your package). Simply log into your FounderNest account, and you’ll find multiple ways to get in touch with us.
-
When will I be assigned a Customer Excellence Manager?
Your Customer Excellence Manager will be assigned as soon as your business is onboarded with the Enterprise Support package. Typically, this happens within the first few days of your contract, ensuring a smooth transition and personalized support. If you have any specific requirements or need immediate assistance, feel free to reach out to our support team.
What leading innovators say.
Uncover 20% more opportunities.
See FounderNest in action and bring your innovation vision to life.
No obligation, Zero worry.
